Luka Good & Wellness Studio ("Luka", "we") is an Australian yoga and movement business operated by Kumarco Pty Ltd (ABN 40 646 605 147), teacher Nik Kumar, based in Melbourne, Victoria. This policy explains what we collect through the Luka app (Android, iOS, Windows and web), the website LukaGoodWellness.studio (including its booking and contact forms) and the games at game.lukagoodwellness.studio, why we collect it, and your choices. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
You can use the free parts of the app as a guest. Guest practice data stays on your device and is not linked to a name or email. Some features (cloud sync, Luka Pro on more than one device, Luka's Mail) need an account or an email address, and we tell you at that point.
Account information. When you sign in with Google, Apple, Facebook or email, we receive your name, email address and, where offered, profile picture, plus a unique account identifier. Practice profile. The answers you give in the questionnaire (goals, focus areas, practice setting, session length, experience level), your session history (sessions, minutes, streaks, pose counts), and the poses you swap or skip together with the reason you choose. Ask Luka messages. The text you type to the AI flow builder. Subscription status. If you subscribe to Luka Pro, the app store (Google Play or the App Store) or our web checkout (Stripe) processes the payment; we never see your card number. Our subscription service, RevenueCat, tells us only whether your subscription is active, which plan it is and when it renews or ends, so every device you sign in on can unlock the same features. Website forms. If you send a booking request or an enquiry on LukaGoodWellness.studio, the name, email address, phone number (optional), service and message you enter are delivered to us by Formspree, a form service based in the United States, and then kept in our mailbox so we can reply and arrange the booking. Class payments made through the website are processed by Stripe; we receive your name, email and the receipt, never your card number. Luka's Mail (optional). If you join our email list, we keep the email address and first name you enter, your language and the date you joined. Technical data. Device type, operating system, app version, and the approximate location derived from your IP address, used for security and to keep the service working. We do not use the advertising identifier and we do not collect precise location, contacts, photos or microphone audio. Product analytics. We record anonymous usage events (for example "session completed" or "pose swapped: too hard") using PostHog, hosted in the EU, identified by your account ID only — never your name, email or messages. These are on by default so we can see which classes work and which poses need clearer tutorials, and you can switch them off with one tap in Profile → Account at any time. Two exceptions. First, if you are in the European Economic Area, the United Kingdom or Switzerland, or your device sends a Do Not Track or Global Privacy Control signal, nothing is recorded until you say yes in the app. Second, we never send anything that could reveal health information to our analytics at all — the body areas you choose and a swap reason such as discomfort are replaced by a count or withheld before anything leaves your device, and there is no setting that turns that off. Those details stay in your own profile, where you entered them, and are used only to personalise your practice. Local storage and cookies. The app and website store settings, your language, a cached copy of your profile and your sign-in session on your device so they work offline and remember you; the website uses no advertising cookies.
To build personalised sessions and plans; to power LukaME, Growth insights and Confidence Builder; to suggest 1:1 coaching where your swap history suggests you would benefit (only shared with a coach if you book); to keep your account secure and synced across devices; to unlock Luka Pro on every device you use; to improve the app and clip library; to meet our legal obligations, including tax and consumer law; and, with your consent, to send practice reminders, news and Luka's Mail. We do not sell your personal information and we do not use it for third-party advertising.
We only send marketing email (Luka's Mail) if you have opted in, as the Spam Act 2003 requires. Every email carries an unsubscribe link, and you can also unsubscribe in Profile → Account. Practice reminders are notifications you switch on yourself and can switch off in the app or your device settings.
Ask Luka messages are sent through our own secure proxy to an AI language-model provider (currently Anthropic; we may use OpenAI or Google as fallbacks) to be turned into session parameters. Messages are used only for that request, are not used to train those providers' models under our agreements, and your name or email is not sent with them. Ask Luka does not receive your practice profile beyond what you type.
We share personal information only with service providers who process it for us under contract: Google Firebase (Google Cloud) for authentication and the members' database, in the Australian region where available; RevenueCat (subscription status) and Stripe (website and web-app payments); Formspree (United States) for the website's booking and contact forms; Google Play and Apple for store purchases; Cloudflare for the AI proxy; PostHog (EU) for consented analytics; an email service for Luka's Mail once one is connected; and Anthropic, OpenAI or Google for Ask Luka. Some of these providers store or process data outside Australia, including in the United States and the European Union. Before disclosing information overseas we take reasonable steps to ensure the recipient handles it in a way consistent with the Australian Privacy Principles. We may also disclose information where the law requires it, to enforce our terms, or to protect someone's safety.
Focus areas and swap reasons (such as "discomfort or injury") may reveal information about your health. This is sensitive information under Australian law. We collect it only to personalise your practice, only with your consent — which you give when you enter it and may withdraw by deleting it or your account — and we never use it for marketing or share it with anyone other than the processors above. Luka provides general wellbeing guidance, not medical advice.
You can view and change your profile in the app at any time. You can delete your account and all associated data yourself from Profile → Delete my account (or open app.lukagoodwellness.studio/app.html?action=delete); deletion is immediate and permanent. You can also delete just your usage analytics, without deleting your account, from Profile → Account → My usage data: the copy on your device goes immediately and the events stored against your account ID are removed within 30 days. Cancelling a subscription is done where you bought it — Google Play, your Apple ID, or the web checkout link in your receipt. You can request access to, or correction of, your personal information, or make a privacy complaint, by emailing website@lukagoodwellness.studio; we respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).
We keep your data while your account is active. Deleted accounts are removed from our systems immediately and from backups within 30 days; Luka's Mail records are kept until you unsubscribe, then held only as a suppression entry so we do not email you again; purchase records are kept as long as tax and consumer law require. We use encryption in transit and at rest, access controls, secret management for keys, and Firebase security rules restricting each member's data to that member. If a data breach is likely to result in serious harm, we will notify affected members and the OAIC as the Notifiable Data Breaches scheme requires.
Luka is intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18; contact us to have it removed.
We will post updates here and, for material changes, notify you in the app or by email. Continued use after a change means you accept the updated policy.
Privacy Officer, Luka Good & Wellness Studio (Kumarco Pty Ltd, ABN 40 646 605 147), Melbourne, Victoria · website@lukagoodwellness.studio